Envío General

Para envíos de paquetes nacionales, utilizamos FedEx o UPS. Consulte a continuación las opciones de envío acelerado.

Los pedidos se empaquetan y se juntan para garantizar el envío seguro de sus piezas. Ciertas piezas/combinaciones/tamaños deben ser paletizados para garantizar un envío seguro. Verá ____ como el transportista si hemos determinado que esta es la mejor ruta para estas partes.

¿Puedo recoger mi propio pedido o programar una recogida?

Sí, si desea recoger sus piezas, nuestro departamento de envío de piezas está abierto para recogidas entre las 8 a.m. y las 2 p.m. de lunes a viernes. Nuestro departamento de envío de piezas está ubicado en 8040 University BLVD, Clive, IA 50325 Dock 14.

Si desea programar una recogida LTL, nuestro departamento de envío se encuentra en 8040 University BLVD, Clive, IA 50235 Docks 5-8. Están disponibles de 8 am a 3:30 pm. Su conductor deberá saber el nombre de contacto y el número de teléfono que proporcionó.

¿Cómo sé si mi pedido está listo para ser recogido?

Le informaremos cuando se espera que su pedido esté listo cuando se realice su pedido. Si tiene alguna pregunta, póngase en contacto con nosotros en 1-800-833-4411 o envíe un correo electrónico a nuestro departamento a parts@vendnetusa.com.

¿Puedo entrar para pedir piezas?

Desafortunadamente, no. Utilice este sitio web, llame a nuestro departamento de piezas al 1-800-833-4411 o envíe un correo electrónico a nuestro departamento a parts@vendnetusa.com para realizar su pedido.

Puede enviar su pedido a una nueva dirección o enviarlo a un tercero.

Si envío un pedido, ¿se enviará la factura a esa dirección?

No. El pedido vendrá con un albarán. Todos los precios / facturas se le enviarán.

Recibirá una notificación de seguimiento a la dirección de correo electrónico que proporcionó.

Desafortunadamente, no. Por favor, envíe un correo electrónico parts@vendnetusa.com o llame 1-800-833-4411 para cualquier pregunta relacionada con el seguimiento.

Desafortunadamente, no.

El informe de verificación del pedido le dará la fecha de envío esperada, llamada fecha de vencimiento. La mayoría de los pedidos se envían dentro de los 2 días hábiles.

Si algunas, pero no todas sus piezas están disponibles, puede enviar su pedido parcialmente. Si se comprueba el parcial del barco, nuestro equipo de envío de piezas enviará las piezas a medida que estén disponibles. Por favor, póngase en contacto con nosotros en parts@vendnetusa.com o llame 1-800-833-4411 para elegir el envío parcial.

Envío acelerado

El envío acelerado es cualquier envío de pedido a un destino que necesita llegar más rápido que el envío terrestre.

UPS 2nd day air- Los pedidos se entregarán en dos días hábiles.

UPS al día siguiente aire: los pedidos se entregarán antes del mediodía del siguiente día hábil.

UPS Next Day Air Saturday- Los pedidos realizados el viernes se entregarán el sábado.

UPS Early AM: los pedidos se entregarán antes de las 10 a.m. del siguiente día hábil.

Los pedidos con envío acelerado deben realizarse antes de la 1 pm CST.

Compras en línea

Vendent acepta Visa, Master Card, American Express y Discover Card

Recibirá un informe de verificación del pedido poco después de realizar su pedido. Recibirá información de seguimiento tan pronto como se envíe su pedido.

Sí, todos los pedidos de piezas vienen con una garantía de 1 año.

Por favor, llene el formulario de solicitud de RMA aquí.

Desafortunadamente, no. Una vez que se realiza un pedido, es definitivo. Por favor, rellene el formulario de solicitud de RMA aquí si necesita devolver piezas.

Necesitará una cuenta para comprar piezas. Si no ha pedido piezas con nosotros antes, le solicitaremos un poco de información para ayudarlo en la creación.

Submit a request now for it to be added to our website to purchase.  Please note, it may take 2 to 3 business days for the part to become available online.

Repairs and Returns

Yes! We can repair certain parts and send them back to you. Click here for more information.

In general, we repair the following parts:

• Refrigeration Units

• Control Boards

• Coin Mechanisms

• Bill Validators

*Some parts are no longer available based on age and part obsolescence.

We will start a repair and return order for you and provide you the necessary information on how to send your part in to us. Please save your tracking number! Once a part is repaired, we will contact you for payment and then send back.

Once we receive your part, it generally takes 4-6 weeks for your repair to be completed.
The 4-6 weeks is an estimate and sometimes repairs take much less time and sometimes they take a little longer. We will do our best to contact you with any delays for your repair, but if it has been more than 6 weeks since your part has been eceived by us and we have not contacted you, please reach out to us!

Información general de Vendnet

Estamos abiertos de 8 am a 5 pm CST de lunes a viernes.

Para crear una cuenta, le pedimos su información de contacto y su información de facturación / envío.

Por favor, envíe un correo electrónico parts@vendnetusa.com

Greenlite Cashless

Greenlite is your cloud-based cashless solution for accepting card and mobile payments through your vending machine. You can manage your cash and cashless vending with one easy-to-use web-based application. The Greenlite solution on factory-installed machines consists of the latest cashless reader with built-in NFC capability, a cellular telemetry device that mounts inside your machine, a high-gain antenna, a door switch for noting door open events and a temperature sensor (on refrigerated and frozen food models) for recording and reporting temperature alerts. Remove monitoring and reporting is all available through a cloud-based application viewable from any device that has a web browser, be it your desktop, laptop, tablet or smartphone.

For additional questions regarding Greenlite, please check out the Greenlite Frequently Asked Questions.

The Greenlite solution not only processes cashless payments but also helps you make your business more efficient, which means more profit in your pocket. Greenlite incorporates management tools not available in most cashless-only systems.

The Greenlite solution can be installed in your vending machines from the factory, which can be done by speaking to your sales representative. Additionally, field installation is simple and just requires a simple set of tools to mount the telemetry device and antenna.

The credit card reader is the latest model of magnetic strip and Near Field Communications (NFC).

The Greenlite telemetry device is a cellular module that quickly mounts inside your machine and securely communicates the information to and from your vending machine to the internet and server so that you can see the information on your computer, tablet or other web browser equipped device.

Contact your vending machine provider to have Greenlite installed on your next vending machine order or call Vendnet at515-271-8404to get set up for a Greenlite field install kit.

Greenlite is a product provided by The Wittern Group of companies, a leading supplier of vending solutions since 1931

Greenlite offers two solutions powered by the Cantaloupe Systems suite of integrated cloud-based mobile technologies. Cantaloupe Systems has been assisting vendors to be more profitable and increase efficiencies since 2002.

Greenlite is also powered by 365 Retail Markets, which has been enhancing consumer experiences, innovating the vending industry and developing best-in-class convenience technologies since 2008.

If your machine is not showing up under machine sales, you may need to deploy your vending machine. Then, change the view to “Show All” and click “Go.” 

For more questions, please view the following resources: Asset Setup Part I, Asset Setup Part II or Greenlite Customers and Locations.

In order to change your bank account information, please fill out the Bank Account Change Form.

The Greenlite Basic plan includes cash discounts, cash and cashless machine sales, item sales and payouts and transactions.

The Greenlite Data plan tracks inventory levels, links to reports, tracks employees and eliminates theft and tracks payouts. 

View more plans here.

In order to change your plan, please fill out this Change Form.

To transfer your device to another customer, simply fill out the Cancelation Transfer Form.

The numbers on the Machine Sales Page break down the cash and cashless sales of your machine based on the time period.

For more information regarding the Machine Sales Page, please watch this video.

To set up your planogram, setup the items in your database. 

After logging in, go to Setup Items. Every item that will be a part of your inventory will need to be set up. On this page, you will click “Add Item.” The Item Code can either be the UPC number or your own item code. Make sure you use a common naming scheme for all of your items. Then, click “Save,” before adding another item. 

Once your items are added, you can edit your planogram. Click the Asset ID on the Machine Sales page. Then, click “Edit Planogram.” From here, you can add in your items from your database. 

For more information on both of these features, please watch the Item Setup Video and the Edit Planogram Video.

The best way to monitor your sales is through the Cashless Sales Analysis, which can be found under the “Cashless” tab and then “Sales Analysis” on the Greenlite site. From here, you can view sales based on period.

To setup the 10 cent cash discount, go to “Machine” and then “Machine List.” From here, click “Edit” next to your machine and then “Planogram.” From here, scroll down to the “Cash Discount” line and click the arrow for the desired discount for cash.

To enable remote pricing, go to Machine > Machine List. Then, find the machine and click on its asset ID to go to the Machine Details page. From there, click “Edit Machine Info.” You will then be able to find the “Remote Price Change” field where you will select “Enabled.” Once complete, click “Save.”

How Do I...

Begin by opening your machine’s door.

Then, look on the side that is closest to the cabinet (the body fo the machine), which is located to the left of the glass.

At eye level, you will see the main control board. Depending on your machine, it will be blue, black, red or green. If you do not see a control board, there may be a control board cover over the top of it. This will need to be removed in order to see your board. 

*Please note that this information is for our most current production machines. If your machine is older than 10 years, this information may not be accurate.

watch video

1. Blue Board - GVC 1

2. Red Board - GVC 2

3. Black Board - Flex

4. Green Board - Vendonovation

*Please note that this information is for our most current production machines. If your machine is older than 10 years, this information may not be accurate.

watch video

To find the model number:

1. Open the door of your vending machine.

2. Above the glass at the top of the door- watch video, look for a silver label- watch video, which is also where the serial number is located.

3. In the middle of the label, there should be a four-digit model number. 

4. There may also be letters after the four numbers.

watch video