Returns
Within 30 days of receipt of items purchased from Vendnet, customers may choose to return
New items in original packaging and condition (some exclusions apply).
Any item received in a damaged or defective condition.
Non-warranty returns may be subject to a 25% restocking fee.
You can easily use our Return Services to start your return today via UPS
When returning a warranty item, please make sure you include your Return Merchandise Authorization (RMA) # in the package. It is also helpful to write on the box. If you do not have an RMA #, you can still send us your return, but you will need to complete a new RMA request. Not completing this form may delay your return being processed or prevent us from issuing a refund.
Once you have a RMA #, you can start your return HERE.
Next, return the items via UPS. Remember, your return items must be securely packed, preferably in the package that they arrived in. Vendnet is not responsible for items that arrive damaged from shipping.
Simply take your package to any location that has regularly scheduled UPS pick-ups. You may want to check with your place of employment to see if they have regular UPS pick-ups. Or, you can call 1-800-PICK-UPS (1-800-742-5877) or visit the UPS Website.
Credits are generally processed within seven business days of being returned and will be processed back into your account.
You will be reimbursed for shipping costs only if Vendnet made a shipping error or if the product was defective when shipped from Vendnet’s fulfillment warehouse.